Privacy Policy & Terms of Service

Website Name: Olá! Cabo Verde
Website URL: www.olacaboverde.com

I. General Provisions

1. These Privacy Policy & Terms of Service define the rules for using the website www.olacaboverde.com.
2. Services provided through the Website are delivered electronically.
3. The owner of the Website is Ola CV Sociedade Unip Lda, based in Espargos, Sal, Cabo Verde (NIP/TAX ID: 212989987).
4. The Website provides tourist information and offers tourist reservation services.
5. The accuracy of contact details is based directly on the information displayed on the website www.olacaboverde.com.

II. Definitions

For the purposes of these Terms, the following terms shall apply:

• Client – A person submitting an offer inquiry, making a service booking, or entering into any interaction related to the activities of Ola CV Sociedade Unip Lda.
• Organizer – The direct provider or organizer of the tourist service, which is not Ola CV Sociedade Unip Lda.
• Terms of Service – These rules and policies for using www.olacaboverde.com.
• Website – The website owned by Ola CV Sociedade Unip Lda, located at www.olacaboverde.com.
• Contract – An agreement entered into by the Client aimed at purchasing a tourist service.
• Service – A tourist service offered through the Website.
• Website Owner – Ola CV Sociedade Unip Lda.

The Website Owner reserves the right to modify the definitions used above.

III. Terms of Use

1. By using the Website, the Client accepts the terms set forth in this document and assumes full responsibility for actions resulting from using the Website.
2. The Client acts on their own behalf. If acting on behalf of a third party, it is assumed that the Client holds valid authorization to represent that third party. The Client is liable for any damages resulting from a lack of authorization.
3. The Client must provide true personal data when using the Website. Providing false information creates liability on the Client’s part.
4. The Website Owner is not the direct organizer of the sold tourist services, but performs actions to facilitate bookings or other auxiliary services.
5. The Website Owner provides essential information regarding the tourist service, including the specific Organizer of the service.
6. By using the Website, the Client grants consent for the time-unlimited use and publication of their image (in the form of photos taken during tours) on the website www.olacaboverde.com and associated social media platforms for promotional purposes.

IV. Limitation of Liability

1. The Website Owner is not liable for malfunctioning of the Website beyond its reasonable control.
2. The Website Owner is not liable for the inability to perform a service, or partial non-performance, resulting from false or incorrect data provided by the Client.
3. The Website Owner is not liable for the specific terms under which a service is provided by the Organizer. Terms set by the Organizer will be communicated to the Client. By purchasing a service, the Client accepts the Organizer’s terms.
4. The Website Owner is not liable for non-performance or improper performance of a service by the Organizer. Full liability in this regard rests with the Organizer.
5. The Website Owner is not liable for damages or injury resulting from factors dependent on or independent of the Organizer.
6. The Website Owner is not liable for service-related data provided by Organizers and is under no obligation to independently verify such information.
7. During tours, participants must follow all instructions and safety guidelines provided by the Organizer.

V. Privacy Policy & Personal Data Protection (GDPR / GDPR Equivalent)

1. The Data Controller responsible for processing Clients’ personal data is Ola CV Sociedade Unip Lda.
2. Contact details for the Data Protection Officer / Representative: aleksandradiasdossantos@gmail.com.
3. The official Representative of the Data Controller is Aleksandra Dias dos Santos.
4. Personal data is processed for the purpose of fulfilling purchased tourist services organized by the Organizer.
5. Personal data will be stored for the period necessary to complete the service. After this period, data will be safely removed except where legally required to be retained.
6. Providing personal data is voluntary but necessary to fulfill the service booking. Failure to provide data may result in the inability to deliver the service.
7. Personal data may be transferred to the direct Organizers of services and authorized entities.
8. Personal data may be transferred outside the European Union in direct connection with the execution of the booked tourist service in Cabo Verde.
9. Client Rights: As the Data Subject, you have the right to access, rectify, request erasure of, or restrict the processing of your personal data. You also have the right to object to data processing, request data portability, withdraw consent at any time (without affecting the legality of processing carried out prior to withdrawal), and lodge a complaint with a supervisory data protection authority.

VI. Payments

Payments may be settled in cash directly with the Organizer, or paid to the Website Owner (in cash or via bank transfer) acting as an authorized entity to collect and settle payments on behalf of the Organizer.

VII. Changes to Booked Services

1. Changes to booked services can only be made under the conditions specified by the Organizer.
2. Making modifications or changes may incur additional fees as specified by the Organizer.

VIII. Cancellations & Refund Policy

1. The Client has the right to cancel a service without penalty up to 72 hours before the scheduled tour start time.
2. Cancellations made less than 72 hours before the start time are only eligible for special consideration due to valid, unforeseen circumstances beyond the Client’s control (e.g., flight cancellation, severe illness supported by a medical certificate, pandemic restrictions). The Client must provide valid documentation proving the cause.
3. Cancellation requests will be forwarded to the Organizer for evaluation.

IX. Complaints & Claims

1. The Client has the right to file a complaint, which will be processed according to applicable governing laws.
2. Complaints must be sent to the contact/correspondence address of the Website Owner.
3. Complaints are processed in the order of receipt.
4. Considering the provisions of these Terms, complaints specifically concerning the execution of a tourist service by an Organizer must be submitted directly to that Organizer.

X. Final Provisions

1. For matters not regulated by these Terms of Service, relevant civil law provisions and applicable international consumer laws shall apply.
2. The Website Owner reserves the right to amend or update these Terms of Service at any time.